Date: Wednesday, Feb 14, 2024
Unit: Financial Crimes
Case #: N/A
The Toronto Police Service – Financial Crimes Unit is making the public aware of persons falsely claiming to be from the City of Toronto’s Basement Flooding Protection Program and attempting to gain access to residents’ homes.
Residents are advised to exercise caution when solicited for any service and when sharing personal information with people unknown to them. The City of Toronto does not conduct door-to-door sales of any kind and does not sell, partner with, nor endorse any products or services.
If you have concerns about any person at your door or suspect fraud, please:
- Do not let the person into your home.
- Report it to the Toronto Police Service Non-Emergency line at 416-808-2222.
- Report the incident to the City of Toronto by calling 311, visiting the 311 website at Customer Experience – 311 – Toronto at Your Service – City of Toronto or on the 311 Mobile App.
- Report it to Consumer Protection Ontario at 416-326-8800 or at Consumer Protection Ontario | ontario.ca
More information about fraudulent Toronto Water calls and helpful advice for residents is on this webpage: Fraudulent Toronto Water Calls-Scam - sump pump - sanitation - City of Toronto
Other relevant information:
- When conducting construction/maintenance work in neighbourhoods, the City will deliver notices to affected households that clearly state the purpose of the work and if access to homes/buildings is required - and when there is work where no access is required.
- When access is required, residents are provided with the contact information of the onsite lead/contractor and the field ambassador. Staff working for or on behalf of the City have identification.
- Residents can contact 311 with any questions or concerns, including to verify the identity of City employees or contractors.
More information on planned construction in each ward is available on the City’s website: https://www.toronto.ca/city-government/data-research-maps/neighbourhoods-communities/ward-profiles/
Anyone who has information, or who thinks they may have been a victim of this scam, should contact police at 416-808-2222, Crime Stoppers anonymously at 416-222-TIPS (8477), or at www.222tips.com.
Constable Sinderela Chung for Detective David Coffey
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